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  • Mike Burke

When I was a customer service manager, it never failed.

The last two weeks of the year, I would be asked by sales to bill a customer for something but not ship it until the new year.

Why?

Because our customer had some money left over in their budget that they needed to spend before December 31st.

Sounded great to me, we get our money before we have to ship the product.

Its a win for the company, right?

It only took me one try before my boss called me into the General Managers office with Human Resources.

I'll never forget these words from HR, "Mike, I'm not sure if you know this, but you're committing IRS fraud."

I just sat there with my mouth open, thinking, "am I going to be handcuffed and perp. walked out by the FBI?"

No, I wasn't, but I'll never forget that scene with the powers that be all looking at me as if I was doing something unethical.

Years later, I became a General Manager.

A week before the holiday's I was in my office with the HR manager when my customer service manager walked in.

I asked her to close the door.

It was her turn to have a bad day.

Are you ever asked to do something you think is wrong?

If so, ask yourself, is it worth your career to keep from having someone upset from you?

©2020 by Mike Burke Management.